Contact information
Contact Information
We're a small operation and we answer our own email. There's no phone queue and no ticket robot.
Business details
| Trading name | The Brave Kids |
| Legal entity | Joaquin Garbuyo |
| Business number | ABN 38 258 103 245 |
| Registered address | 75 Digger St, Cairns North QLD 4870, Australia |
| Website | thebravekids.store |
Who to email
| Reason | Address | We reply within |
|---|---|---|
| Order help, download problems, general questions | thebravekids.ok@gmail.com | 2 business days |
| Refund requests | thebravekids.ok@gmail.com | 2 business days |
| Privacy, data access, deletion, opt-outs | thebravekids.ok@gmail.com | 30 days, usually much sooner |
| Copyright, licensing, whole-school or clinic licences, legal notices | thebravekids.ok@gmail.com | 5 business days |
| Accessibility problems | thebravekids.ok@gmail.com | 5 business days |
Business hours are Monday to Friday. We're based in Australia, so if you're in the Americas or Europe our reply will usually land overnight.
What to include so we can help faster
For anything order-related:
- The email address you used at checkout — this is the single most useful thing
- Your order number if you have it (it starts with a #, and it's in your confirmation email)
- What you were trying to do and what happened instead
- If a file won't open: what device, what operating system, and what you're opening it with
You don't need the order number. We can find you by email.
Not the right place
- Emergencies or crises. We are not a support service. If you or your child are in danger, contact your local emergency number. See the Disclaimer for crisis lines.
- Clinical advice. We can't advise on your individual child. We're not qualified to, and it wouldn't be safe. Please speak to your GP, paediatrician, school counsellor or a licensed mental health professional.
- Payment disputes. Please email us before contacting your bank — see Orders, Delivery & Refunds.
Complaints
If you're not happy with how we handled something, reply to our last email with the word "complaint" and it goes to the top of the queue for a fresh look. We'll respond within 5 business days with a decision and our reasoning.
If you're still not satisfied:
- Privacy matters: you can complain to your data protection authority — the Information Commissioner's Office in the UK, your national authority in the EU, the Office of the Australian Information Commissioner in Australia, or your state Attorney General in the US.
- Consumer matters: contact your local consumer protection agency. In Australia that's the ACCC or your state fair trading office. In the US, your state Attorney General or the Federal Trade Commission